Shipping policy

Shipping Policy

Thank you for choosing Coastal Art Life. We carefully prepare each order to help ensure your artwork arrives safely and in excellent condition.

Order processing

Order processing times vary depending on the product type, size and finish selected.

Estimated processing times:

  • In-stock artwork: [INSERT PROCESSING TIME]
  • Made-to-order art prints: [INSERT PROCESSING TIME]
  • Framed or specially finished artwork: [INSERT PROCESSING TIME]
  • Original or custom artwork: the estimated timeframe will be shown on the product page or confirmed after ordering

Processing time begins after payment has been successfully received.

Business days exclude weekends and Australian public holidays. During major sales, holiday periods or unusually high order volumes, processing may take slightly longer.

Estimated delivery times

Once your order has been dispatched, estimated delivery times are:

  • Australia: [INSERT ESTIMATED DELIVERY TIME]
  • New Zealand: [INSERT ESTIMATED DELIVERY TIME]
  • United States and Canada: [INSERT ESTIMATED DELIVERY TIME]
  • United Kingdom and Europe: [INSERT ESTIMATED DELIVERY TIME]
  • Other international destinations: [INSERT ESTIMATED DELIVERY TIME]

Delivery estimates are provided as a guide and begin from the dispatch date, not the order date.

Carrier delays, customs processing, extreme weather, peak-season demand and circumstances outside our reasonable control may affect delivery times.

Shipping charges

Available shipping methods and charges are calculated and displayed at checkout based on:

  • Delivery destination
  • Product size and weight
  • Packaging requirements
  • Selected shipping service

Some oversized, framed or fragile artworks may require a specialised shipping service or additional delivery charge. Where this applies, the relevant information will be shown on the product page or communicated before fulfilment.

Order tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information after the order has been dispatched.

Tracking updates may take a short time to appear after the carrier first receives the parcel.

Multiple-item orders

Items in the same order may be produced or dispatched separately, particularly when they differ in size, finish, product type or production location.

You may therefore receive more than one parcel and more than one tracking number. You will not be charged additional shipping fees unless this was clearly shown or agreed before purchase.

International orders, customs and import charges

International orders may be subject to customs duties, import taxes, processing fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs procedures may delay delivery. Coastal Art Life does not control customs assessments or processing times.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered production or been transferred to the carrier.

If an order is returned because the address was incomplete, incorrect or unavailable for delivery, additional shipping charges may apply before it can be sent again.

Delivery and unattended parcels

Depending on the carrier and destination, a signature may be required.

Customers are responsible for following carrier tracking updates and arranging redelivery or collection when required. Parcels returned after unsuccessful delivery attempts may incur additional shipping charges.

Delayed or missing orders

If your order has not arrived within the estimated delivery window, please:

  1. Check the tracking information
  2. Check for attempted-delivery notices
  3. Confirm that the delivery address was entered correctly
  4. Contact the carrier where appropriate
  5. Contact Coastal Art Life for further assistance

Please email [COASTAL ART LIFE CUSTOMER SERVICE EMAIL] with your order number.

We will assist with the carrier investigation where possible. A parcel is not automatically considered lost merely because it has been delayed.

Damaged orders

Please inspect your order promptly after delivery.

If the artwork or packaging arrives damaged, contact us as soon as possible at [COASTAL ART LIFE CUSTOMER SERVICE EMAIL] and include:

  • Your order number
  • A photograph of the complete artwork
  • Clear photographs of the damaged area
  • Photographs of the internal and external packaging
  • A photograph of the shipping label

Please retain the artwork and all packaging until the issue has been reviewed.

Depending on the circumstances and applicable consumer law, we may arrange an appropriate repair, replacement, refund or other remedy.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that changes or cancellations will be possible after production or fulfilment has begun. Custom, personalised and made-to-order products may not be eligible for cancellation once work has commenced.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified.

Contact

For shipping enquiries, contact:

Coastal Art Life
Email: [COASTAL ART LIFE CUSTOMER SERVICE EMAIL]