Refund policy

Return and Refund Policy

We want you to feel confident when choosing art for your space. Please review the following return and refund terms before placing your order.

Returns for non-custom items

We accept return requests for eligible, non-custom items within 30 days of delivery.

To be eligible for a return, the item must:

  • Be in the same condition in which it was received
  • Be unused, uninstalled and undamaged
  • Include all original packaging and protective materials
  • Include the receipt or other proof of purchase

To request a return, please contact us at [COASTAL ART LIFE CUSTOMER SERVICE EMAIL] before sending the item back.

Returns must be sent to:

[FULL RETURN ADDRESS]

Items returned without prior approval may not be accepted.

Unless the item is faulty, damaged or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked and insured delivery service, as we cannot guarantee receipt of an untracked return.

Original shipping charges are not refundable for change-of-mind returns.

Custom, personalised and made-to-order items

Custom, personalised and made-to-order items cannot normally be returned or exchanged for change of mind. This includes:

  • Personalised artwork
  • Artwork produced to a customer’s specifications
  • Special or custom sizes
  • Custom framing or finishing selections
  • Other products clearly identified as made to order

This exclusion does not limit any rights you may have where an item is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

Colour and appearance

We make every reasonable effort to represent artwork colours and details accurately. However, colours may appear slightly different depending on screen settings, lighting conditions and the natural characteristics of the materials.

Minor variations of this kind are not normally considered faults.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives.

Contact us promptly at [COASTAL ART LIFE CUSTOMER SERVICE EMAIL] if your item:

  • Arrives damaged
  • Is defective
  • Is materially different from its description
  • Is not the item you ordered

Please include:

  • Your order number
  • A photograph of the complete item
  • Clear photographs of the damaged or incorrect area
  • Photographs of the external and internal packaging
  • A photograph of the shipping label

Please keep the item and all packaging until we have reviewed the issue. Depending on the circumstances, we may offer an appropriate repair, replacement, refund or other remedy.

Exchanges

We do not currently offer direct exchanges.

For an eligible non-custom item, the fastest way to obtain a different product is to request a return. Once the return is approved, you may place a separate order for the replacement item.

Sale items and gift cards

Gift cards cannot be returned or refunded.

Any restrictions applying to final-sale items will be clearly stated on the relevant product page. These restrictions do not exclude remedies available under applicable consumer law for faulty or misdescribed goods.

European Union 14-day right of withdrawal

Where applicable, customers receiving eligible goods in the European Union may have the right to cancel their purchase within 14 days of receiving the goods, without providing a reason.

Returned goods must be unused, undamaged and in their original packaging, together with proof of purchase.

The statutory right of withdrawal may not apply to personalised goods or goods made to the customer’s specifications.

Nothing in this section limits any other mandatory rights available under applicable European consumer law.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been accepted.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

Please contact us at [COASTAL ART LIFE CUSTOMER SERVICE EMAIL] if more than 15 business days have passed since we confirmed that your refund was approved.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified.

Contact

For return or refund enquiries, contact:

Coastal Art Life
Email: [COASTAL ART LIFE CUSTOMER SERVICE EMAIL]